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An AI assistant on your business WhatsApp number that answers routine questions from your own information, records every enquiry as a lead, and passes anything sensitive to a person on your team.
What the assistant does with each message, and where a person on your team takes over.
Works out what the customer is asking for.
Replies from information you have approved.
Saves the customer and their request as a lead.
Prices, complaints and anything uncertain go to your staff.
Records every message, so you can review what was said.
We go through the questions you actually receive and decide which the assistant answers and which go to a person.
We build the knowledge base from your information, with you approving what the assistant is allowed to say.
We set up the Cloud API, the assistant, lead capture and staff hand-over, then test them against real questions.
We go live, read the logs with you and adjust the answers and boundaries as real conversations come in.
Yes. We build only on Meta's WhatsApp Business Platform through the Cloud API. Unofficial automation tools go against WhatsApp's terms and can lead to a number being restricted.
Often, yes. A number already registered on the WhatsApp or WhatsApp Business app has to be moved to the API, which changes how you use it on your phone. We explain the options for your number before anything is changed.
There are two parts: building the assistant, and running it. Running costs include hosting, the AI service and Meta's own charges for certain message types, which Meta sets and updates. We estimate both for your volume before you commit.
That is the main risk we design around. The assistant answers from information you approve, does not quote prices you have not listed, and hands complaints and anything uncertain to your staff. Every conversation is logged so you can review it.
Yes. When a conversation is handed over, a person on your team takes it from there, with the history in front of them.
AI models can understand and reply in Tamil and other Indian languages. How well depends on the model and your content, so we test it with real customer messages in your languages before launch.
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Tell us what you need and we'll get back to you with a clear next step.